Overview of CarsArrive Network
You see a car you like but you have no idea how you’re going to get it to your dealership? No problem! Just select CarsArrive Network as your transportation option on the Bid / Buy Page and select the destination from the destination dropdown and you will be provided with a transportation price on the spot.
Why choose CarsArrive Network to transport your vehicle?
- Every transaction guaranteed
- Centralized payment
- Use your floor plan – Maximize your buying power and conserve cash
- Liability and Insurance Protection
How it works
On the buy page, choose “CarsArrive Arranged” as your transport option and select the destination of the vehicle from the dropdown menu. For transports of 75 miles or less, guaranteed expedited transport is offered.
The cost of transport is included in your vehicle purchase and can be put on your floor plan of choice*.
*These floorplans do not provide for transport payment:
- CFC Flooring Line
- Volvo Floorplan
- Pre-owned Floorplan
- Citizens Bank Floorplan
- GM Financial Canada Floorplan
- Ford Credit Floorplan – DealerBlock
- BMW Floorplan – DealerBlock
- Toyota Fin Svcs Floorplan
How to see the status of your transport order
Would you like to check the status of your transport order? Visit www.carsarrivefast.com, log in using your ADESA.com username and password. Click on the “My Transports” menu item. Establish the search parameters for the transport order you are inquiring about. The system will provide you with the most up-to-date information on your transport order.
How to search for the transport order
Establish the search parameters for the transport order you are inquiring about. The system will provide you with the most up-to-date information on your transport order.
How long will it take for me to receive delivery of my vehicle?
You will be provided an estimated time of delivery at the time of transport purchase. There are many factors that affect transit time, including time lapse prior to release of vehicle (post sale inspection, payment processing, etc), weather issues, and the relative accessibility of the origin and or destination. While a vast majority of our transports deliver in a timely manner, exceptions can occur. CarsArrive has a Customer Care team whose sole function is to keep our clients informed of the progress of their transport orders and communicate delivery dates.
What do I do if my vehicle arrives with unexpected condition issues?
Call CarsArrive immediately at 1-866-457-2277 if you take delivery of a vehicle with unexpected condition issues (damage, missing items, etc). Our Damage Claims department will make the process of resolving your issue as quick and easy as possible.
Can I ship personal items or household goods in my vehicle?
No. Federal and State Department of Transportation (DOT) regulations prohibit the transport of household items in vehicles being transported by auto transport service providers. These items are also not covered by the transport service provider’s insurance. Any damage to your vehicle due to household goods shifting or breaking is not covered. Transport service providers will not conduct an inventory any personal items or household goods stored in the vehicle and will assume no responsibility.
Can I ship vehicles that were not purchased from ADESA?
Yes! CarsArrive provides transport for cars, vans, SUVs and light duty trucks coast-to-coast in the US and Canada. We are your one-stop vehicle transport solution.
What number do I call if I have any questions or concerns?
Call CarsArrive toll-free at 1-866-457-2277. The Customer Care team is available Monday – Friday from 5:30am to 5:00pm PST to take your call.